We live in a world where the amount of data in the world is absolutely mind-blowing. According to the DataAge 2025 report by Seagate, the global datasphere will grow from about 45 ZB in 2019 to 175 ZB in 2025, quadrupling in size. One zettabyte (ZB) is equivalent to one billion terabytes, a number so…
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The digitisation of service organisations has progressed to an advanced level. Bi-directional “customer < – > organisation” communication, service management and transacting can now occur via multiple digital channels. What is the focus of service organisations now? Winning the race to make this digital capability pay as service organisations transition to being automated Intelligent Agents.…
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We agree, it does not seem likely at current progress. But may current progress be deceiving? Ray Kurzweil is known for stating that exponential progress is often underestimated, especially since it is difficult to recognise exponential progress in the beginning stages. An example he often uses is that of the Human Genome project. It was…
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