The digitisation of service organisations has progressed to an advanced level. Bi-directional “customer < – > organisation” communication, service management and transacting can now occur via multiple digital channels. What is the focus of service organisations now? Winning the race to make this digital capability pay as service organisations transition to being automated Intelligent Agents.…
Read more
We agree, it does not seem likely at current progress. But may current progress be deceiving? Ray Kurzweil is known for stating that exponential progress is often underestimated, especially since it is difficult to recognise exponential progress in the beginning stages. An example he often uses is that of the Human Genome project. It was…
Read more
Google is the trailblazer in terms of internet age style computing. If your mission is: “Organize the world’s information and make it universally accessible and useful.” – one can expect to run into a few challenges. Google was prepared to commit serious money to solving these challenges, and to to do so they recruited the…
Read more
Machines can Learn. I think it is worth repeating that. Machines can Learn. They can do so very quickly, they can instantly share their knowledge between each other, they have millions of eyes and ears, they control millions of incredibly strong “arms and legs”, they can hear us and speak to us. Yes, in some areas they do…
Read more